LEGAL
PRIVACY POLICY
EFFECTIVE 24 AUGUST 2026
This Privacy Policy explains how Open World Connection collects, uses, shares and protects your personal data when you interact with our website and services.
1. ABOUT THIS POLICY
This Privacy Policy applies to openworldconnection.com and the travel-related enquiries, communications and services provided by Open World Connection.
Open World Connection Consulting L.L.C-FZ is a company registered in Meydan Free Zone, Dubai, United Arab Emirates.
In this Policy, “Open World Connection”, “we”, “us” and “our” refer to Open World Connection Consulting L.L.C-FZ. “You” and “your” refer to a website visitor, prospective guest, confirmed traveller, account holder, representative or business partner.
2. WHO IS RESPONSIBLE FOR YOUR DATA?
Open World Connection Consulting L.L.C-FZ is responsible for the personal data described in this Policy where we determine how and why it is processed.
For certain travel services, selected tour operators, accommodation providers, transport providers, guides, activity providers, payment providers or other partners may process personal data independently under their own privacy policies and legal obligations.
3. PERSONAL DATA WE MAY COLLECT
Depending on how you interact with us, we may collect:
• your name, email address and telephone number;
• information contained in your enquiry, including preferred destination, travel dates, number of travellers and travel preferences;
• messages and correspondence sent through the website, email, WhatsApp or another communication channel;
• account information, such as your name, email address and authentication data, if you choose to create a website account; and
• technical information, such as IP address, browser, device, pages visited, cookie preferences and website security information.
If an enquiry proceeds, we may request additional information that is reasonably necessary for the specific arrangement. Such information will be requested separately at the appropriate stage.
Please do not submit passport copies, medical documents, payment card details or other sensitive information through the general website enquiry form.
4. HOW WE COLLECT PERSONAL DATA
We may collect personal data:
• directly from you through the website, email, telephone, WhatsApp or another communication channel;
• when you create or use a website account;
• from a person or travel agent authorized to act on your behalf; and
• automatically through Wix and other technologies used to operate and secure the website.
If you provide information about another person, you confirm that you are authorized to provide it and that the person has been informed about the intended use of the information.
5. SENSITIVE PERSONAL DATA
Please do not submit passport copies, medical documents, payment card details or other sensitive information through the general website enquiry form.
If specific information is later required for a confirmed arrangement, it will be requested separately and used only for the relevant purpose in accordance with applicable law.
6. HOW WE USE PERSONAL DATA
We may use personal data to:
• respond to enquiries;
• communicate with you;
• understand your travel preferences;
• prepare an initial proposal;
• create and administer website accounts;
• operate, maintain and secure the website;
• prevent fraud or misuse;
• improve website functionality; and
• comply with applicable legal obligations.
7. LEGAL GROUNDS FOR PROCESSING
We process personal data where it is necessary to respond to your request, take steps requested by you before entering into an agreement, perform an agreement, comply with a legal obligation, act with your consent or where processing is otherwise permitted by applicable law.
Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect processing completed before consent was withdrawn.
8. WEBSITE ACCOUNTS
If account functionality is available, you are responsible for keeping your login details secure and for notifying us if you believe your account has been accessed without authorization.
Website authentication and account functionality may be provided through Wix. Wix may process account information as our technology provider and may also process certain information under its own policies.
You may request assistance with updating or closing your account by contacting us.
9. TRAVEL ENQUIRIES AND BOOKINGS
Submitting an enquiry does not create a booking or reservation.
We use the information submitted through an enquiry to understand your request, communicate with you and prepare an initial proposal.
If you decide to proceed with a proposed arrangement, additional information may be requested separately. Any additional information will be limited to what is reasonably necessary for the specific arrangement and will be handled under the applicable proposal, contract or information provided at the time of collection.
10. PAYMENTS
The website does not collect or process payment card details.
Payments for confirmed arrangements are handled separately under the applicable proposal, invoice or contract.
Banks, payment providers and financial institutions may process transaction information under their own terms, privacy policies and legal obligations.
We may retain limited transaction records where reasonably necessary for payment confirmation, accounting, reconciliation or compliance with applicable law.
11. WHO WE MAY SHARE DATA WITH
We may share personal data with Wix and other service providers that are reasonably necessary to operate, secure and maintain the website or communicate with you.
Where necessary to respond to a specific enquiry or prepare an agreed proposal, relevant information may be shared with a selected travel partner or service provider.
We share only the information reasonably necessary for the relevant purpose.
We may also disclose information where required by applicable law or a competent authority.
We do not sell personal data.
12. INTERNATIONAL DATA TRANSFERS
Wix, communication providers or selected travel partners may operate in countries outside the United Arab Emirates.
Where personal data is processed internationally, it will be handled in accordance with the requirements of applicable data protection law.
13. COOKIES AND SIMILAR TECHNOLOGIES
Essential cookies may be used for website operation, security and core functionality.
Wix and connected services may use additional cookies depending on the website’s current configuration and the choices available through the website’s cookie settings.
Further information is provided in our Cookie Policy.
14. MARKETING COMMUNICATIONS
We do not currently use personal data submitted through website enquiries for marketing unless you expressly request or consent to receive such communications.
You may withdraw your consent to marketing communications at any time.
Communications concerning your enquiry or requested proposal are not marketing communications.
15. DATA RETENTION
We retain personal data only for as long as reasonably necessary to respond to an enquiry, manage an ongoing relationship or comply with applicable legal obligations.
The appropriate retention period depends on the nature of the information and the purpose for which it was collected.
Limited records may be retained where required by law or reasonably necessary for the establishment, exercise or defence of legal claims.
16. DATA SECURITY
We take reasonable measures appropriate to the nature and scale of our operations to protect personal data against unauthorized access, loss, misuse or disclosure.
These measures may include using established website and communication providers and limiting access to personal data where reasonably practicable.
No method of internet transmission or electronic storage can be guaranteed to be completely secure.
17. YOUR RIGHTS
Depending on applicable law, you may have the right to:
• request information about how your personal data is processed;
• access personal data held about you;
• request correction of inaccurate or incomplete data;
• request deletion of personal data;
• request restriction or cessation of processing;
• object to certain processing, including direct marketing;
• withdraw consent;
• request transfer of your data where technically feasible;
• object to decisions based solely on automated processing; and
• submit a complaint to the competent data protection authority.
These rights may be subject to legal conditions and exceptions.
To exercise a right, contact us using the details below. We may request information reasonably necessary to verify your identity and protect your data from unauthorized disclosure.
18. AUTOMATED DECISION-MAKING
We do not currently make decisions producing legal or similarly significant effects on individuals solely through automated processing.
If this changes, we will provide the information and safeguards required by applicable law.
19. CHILDREN’S DATA
The website is intended for adults and is not directed at children.
We do not knowingly collect personal data directly from children for independent use of the website.
Where a family trip includes a child, the child’s information must be provided by a parent, legal guardian or properly authorized adult and will be used only as reasonably necessary to arrange the relevant services or comply with legal requirements.
20. THIRD-PARTY WEBSITES AND PLATFORMS
The website may link to social media platforms, communication services or other third-party websites.
Those third parties control their own data-processing practices. Their privacy policies apply when you visit their websites or use their services.
Open World Connection is not responsible for the privacy practices of an external website or platform.
21. CHANGES TO THIS POLICY
We may update this Privacy Policy when our website, services, technology, suppliers or legal obligations change.
The updated version will be published on this page with a revised effective date.
Material changes may also be communicated through the website or directly where appropriate.
22. CONTACT US
If you have questions about this Privacy Policy, wish to exercise a data-protection right or want to make a privacy complaint, please contact:
Open World Connection Consulting L.L.C-FZ
Meydan Free Zone
Meydan Grandstand, 6th Floor
Meydan Road, Nad Al Sheba
Dubai, United Arab Emirates